From Bottleneck to Breakthrough: 40% Revenue Growth

An award-winning whisky producer was held back by a custom-built website—costly to maintain, difficult to update, and unintentionally blocking customers from purchasing their premium product. The solution? A streamlined, high-performing website that didn’t just win awards—it doubled conversion rates, grew online sales to 40% of total revenue, and became a driving force behind the brand’s market expansion during a period of significant growth.

lark-distillery-transformation

The Challenge

The existing website was failing at its core job - selling premium whisky:

  • 'Add to Cart' buttons hidden on mobile
  • Dark design killing conversion rates
  • Inflexible CMS blocking growth
  • Platform limitations restricting sales

The Solution

Strategic rebuild focused on one goal - selling more whisky:

  • Rock-solid e-commerce security (Shopify)
  • Clean, conversion-focused design
  • Mobile-first legally compliant buying experience
  • Revenue-driven architecture

Commercial Impact

  • Conversion rates doubled
  • Online revenue jumped to 40% of total business
  • Significant reduction in abandoned carts
  • Enhanced average order value
  • Scalable growth platform established

Industry Recognition

  • UI Excellence Award - CSS Design Awards
  • Innovation Award - CSS Design Awards

before: Revenue Blockers

  • Critical mobile conversion points blocked
  • Poor user experience hurting sales
  • Limited growth potential
  • Technical debt mounting

after: Revenue Drivers

  • Frictionless purchase journey
  • Premium brand experience
  • Enterprise-grade security
  • Scalable growth platform

Premium brands demand premium digital experiences. This transformation proved it: combining award-winning design with strategic commerce turned Lark's website from a passive touchpoint into a significant revenue driver.

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Melbourne VIC Australia